Customised Financial Solutions for Today's Clients

The information contained on this website is provided for general information purposes only and does not constitute financial, tax, legal or investment advice. It is not a solicitation or an offer to buy or sell any financial product.

While every effort has been made to ensure the accuracy of the information on this site, Infussion Financial Services (IFS) (Pty) Ltd (FSP 35953), its directors, employees and representatives make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability or suitability of the information, products or services contained on this website.

Any reliance you place on such information is strictly at your own risk. Full terms and conditions, policy wording and product disclosures are available on request. Product benefits, terms, waiting periods and premiums are subject to the specific policy wording and may change without notice.

This website is governed by the laws of the Republic of South Africa.

Confidentiality: The contents of any email sent by Infussion Financial Services (IFS) (Pty) Ltd, together with any attachments, are confidential and intended solely for the addressee(s). If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of this communication is strictly prohibited. If you have received an email in error, please notify the sender immediately and delete the email from your system.

No binding contract: No email sent or received shall be construed as creating any binding contract, amendment or variation of any policy, mandate or agreement, unless expressly confirmed in a signed written agreement by an authorised representative of Infussion Financial Services (IFS) (Pty) Ltd.

Virus warning: While we take reasonable precautions to ensure emails are free from viruses or other harmful code, we cannot guarantee that any email or attachment is virus-free. The recipient is responsible for scanning incoming emails and attachments.

Advice warning: Emails from Infussion Financial Services (IFS) (Pty) Ltd do not constitute financial, tax, legal, or investment advice unless expressly stated and provided by a licensed representative acting within the scope of their FSP licence.

Authorised Financial Services Provider: Infussion Financial Services (IFS) (Pty) Ltd | FSP Licence No: 35953 | Reg No: 2007/033173/07. Any unauthorised use, disclosure or distribution of any email is prohibited.

Infussion Financial Services (IFS) (Pty) Ltd is committed to protecting the privacy and confidentiality of our clients' personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

We collect personal information for the purposes of providing insurance and financial services, including policy administration, claims processing, underwriting, regulatory reporting and marketing (where consent is provided).

Your rights: You have the right to access, correct, or delete your personal information, object to processing, and lodge a complaint with the Information Regulator. Requests can be directed to our Information Officer at info@infussionfinancial.co.za.

Information is retained only for as long as legally required and is safeguarded using industry-standard security measures. We do not sell or share personal information with third parties except as required to deliver our services or comply with the law.

Infussion Financial Services (IFS) (Pty) Ltd is committed to treating all complaints fairly, transparently and promptly. A complaint is any expression of dissatisfaction relating to our products, services or advice.

How to lodge a complaint:

• Email: complaints@infussionfinancial.co.za
• Phone: 0861 11 22 56 or 0861 46 38 77
• In writing: Silverlakes Office Park, Office Park 1, Block 3, Von Backstrom Blvd., Silverlakes

Resolution: We will acknowledge your complaint within 48 hours and aim to resolve it within 6 weeks. If we cannot resolve it to your satisfaction, you have the right to escalate the matter to the National Financial Ombud Scheme (NFO) at www.nfosa.co.za or on 0860 663 7867, free of charge.

In terms of the Promotion of Access to Information Act, 2 of 2000 (PAIA), Infussion Financial Services (IFS) (Pty) Ltd has compiled a manual describing the records held by the company and how to request access to them.

Requests for access to records must be made on the prescribed form to our Information Officer. A prescribed fee may be payable.

Information Officer contact:

• Email: info@infussionfinancial.co.za
• Phone: 0861 11 22 56
• Address: Silverlakes Office Park, Office Park 1, Block 3, Von Backstrom Blvd., Silverlakes

Infussion Financial Services (IFS) (Pty) Ltd maintains a Conflict of Interest Management Policy in compliance with the Financial Advisory and Intermediary Services Act and the FSCA's Codes of Conduct.

The policy sets out how we identify, avoid, mitigate and disclose any actual or potential conflicts of interest that may arise between the interests of the company, its representatives, and clients.

A copy of the full Conflict of Interest Management Policy is available on request from compliance@infussionfinancial.co.za.

Infussion Financial Services (IFS) (Pty) Ltd enters into binder agreements with certain product suppliers. In terms of these agreements, we may exercise certain binder functions on behalf of the insurer, including issuing, renewing and cancelling policies, and handling claims.

A full schedule of binder agreements, including the names of the insurers and the specific binder functions performed, is available on request from compliance@infussionfinancial.co.za.

We do not own more than 10% of any product supplier nor do any product suppliers own more than 10% of Infussion Financial Services (IFS) (Pty) Ltd, unless otherwise disclosed in writing.

Use of this website is subject to our full Terms & Conditions. By accessing or using this website, you agree to be bound by these terms.

Product benefits, premiums, waiting periods, exclusions and terms are governed by the specific policy wording issued to each client. In the event of any discrepancy between website content and the policy wording, the policy wording prevails.

By engaging with Infussion Financial Services (IFS) (Pty) Ltd, you consent to the processing of your personal information for the purposes of providing financial services, policy administration, claims handling and complying with regulatory obligations.

You may withdraw your consent or request access to your personal information at any time by contacting our Information Officer at info@infussionfinancial.co.za.

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